Support customers with Knexus
We’re all aware that information gets stuck in emails, ticket systems & lost in the social media abyss. Customers demand & expect answers to their questions instantly. Knexus surfaces the content which best helps support customers & integrates it into the ecommerce journey.
Support customers with Knexus
We’re all aware that information gets stuck in emails, ticket systems & lost in the social media abyss. Customers demand & expect answers to their questions instantly. Knexus surfaces the content which best helps support customers & integrates it into the ecommerce journey.
Support content can be in any form
Support content can be in any form

Video
Video
Your product demos are likely to be videos, even your how-to-content might be a video demonstration. Knexus automatically matches each customer to the relevant video, directing them to a dynamic & personalized landing page so the visitor doesn’t have to leave the site to consume the content. Alongside the video, the visitor is delivered a product recommendation which best matches the video’s message to make your videos shoppable.

Images
Images
A picture speaks a thousand words, which might be how your brand chooses to support your customers, whether they’re infographics, images from influencers, customers or your brand. Knexus discovers images wherever they may live & automatically transforms them into personalized & shoppable assets. Through AI, Knexus delivers these images to the right shopper at the key moment at the same time as dynamically showcasing the related product – creating a seamless transition to customized products.


Blog
Blog
Your how-to-content or knowledge base content may be on your blog. However, a great deal of blogs are separate from the ecommerce site meaning shoppers are not seeing this content in their buying journey. Knexus will integrate your customer support content from your blog into the ecommerce journey without any upheaval or platform integration & dynamically showcases it across individual buying journeys on your ecommerce site.

Articles
Articles
When a visitor lands on your website, they are served personalized articles & directed to a dedicated landing page to consume the content. As the visitor reads the article, Knexus automatically identifies & displays product recommendations based on the article that initially caught their interest. Feeling confident after consuming the content, the visitor is ready to buy.

Enquire about subscription plans
Knexus offers a Single Use subscription plan which is perfect for brands looking to get started with less investment – allowing brands to start small & scale up if desired. Start with customer support content and see if it’s for you!
Enquire about subscription plans
Knexus offers a Single Use subscription plan which is perfect for brands looking to get started with less investment – allowing brands to start small & scale up if desired. Start with your customer support content & see if it’s for you!